Upon commissioning MPS Porsche Ltd or Mobile Porsche Specialist Ltd (together referred to as “MPS”) to carry out any work, the Customer shall be deemed to have accepted these Terms and Conditions in full.
- Estimates, Deposits and Authorisation
1.1 A deposit of up to 50% of the estimated total cost may be requested at the time of booking.
1.2 Where genuine Porsche parts are required, the full cost of those parts must be paid in advance before they are ordered.
1.3 Any estimate or quotation provided by MPS is given in good faith but is subject to stripping and inspection. Where additional faults, wear or damage are revealed once components are dismantled, the estimate may be revised accordingly, and MPS will notify the Customer before proceeding.
1.4 The Customer authorises MPS to order all parts and materials necessary to complete the agreed work.
1.5 Unless otherwise agreed in writing, the Customer must pay the full cost of any parts or materials obtained on their behalf even if the work is later cancelled.
- Payment Terms
2.1 The Customer agrees to pay all charges for work, labour, parts and materials supplied under this Agreement.
2.2 Invoices are due for payment on the same day they are issued and must be settled in full on completion of the work or upon collection of the vehicle, whichever occurs first.
2.3 Diagnostic reports will not be released until the diagnostic fee is paid.
2.4 All prices are exclusive of VAT at the prevailing rate.
2.5 MPS reserves the right to retain possession of the vehicle and its keys until all invoices, deposits and related charges have been paid in full.
2.6 After 48 hours interest shall accrue at 8 % above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, with compensation and recovery costs added under the 2002 and 2013 Regulations.
2.7 An Environmental Waste Disposal Fee (EWD) may be applied to cover lawful disposal and recycling of oils, fluids, filters and components.
2.8 For major work carried out at the MPS Hub, MPS will require stage payments at agreed milestones, based on progress of the job.
- Customer’s Responsibility and Warranties
3.1 The Customer warrants that they are the legal owner of the vehicle or have the owner’s written authorisation to commission and approve work on their behalf. MPS may request and retain a copy of such authorisation and may refuse or suspend work until it is provided.
3.2 The Customer must provide a safe, accessible workspace when mobile work is requested.
3.3 If no suitable space is available, a £150 call-out charge will apply.
3.4 Cancellations within 24 hours of the appointment remain chargeable at full labour rate.
- Completion and Delays
MPS will complete work within a reasonable time but is not liable for delays caused by parts availability, supply-chain disruption or other circumstances beyond its control.
- Test Drives and Liability
5.1 MPS employees may road-test or drive the vehicle at their discretion to aid diagnosis, verification of repairs or quality control.
5.2 The vehicle must be currently taxed, MOT-certified and roadworthy before any public-road test drive is carried out. MPS carries motor-trade insurance, but this does not permit road testing without valid tax and MOT. If the vehicle is not legally roadworthy, only static or off-road checks will be performed, or transport may be arranged under Clause 9.
5.3 MPS is not liable for any loss or damage to the vehicle or its contents during testing unless directly caused by MPS’s proven negligence.
- Additional Work and Diagnosis
6.1 No additional work or materials will be undertaken without prior authorisation.
6.2 Authorisation may be given verbally, in writing, or via electronic communication and will be binding.
6.3 Diagnostic and Assessment Work: Diagnostic work constitutes a chargeable service regardless of outcome. Fees are payable upon completion and are non-refundable, irrespective of whether further repairs are authorised.
6.4 Iterative Diagnosis and Related Faults: Vehicle diagnosis is often an iterative process. The Customer acknowledges that further or underlying faults may only become apparent once initial repairs are completed. MPS exercises reasonable care and skill but cannot guarantee that the first repair will resolve all symptoms if multiple or progressive faults exist. Such staged diagnosis and repair does not constitute misdiagnosis under the Consumer Rights Act 2015, provided MPS has acted reasonably and communicated findings in good faith. Additional labour or parts required for continued diagnosis or further repairs will be chargeable at standard rates.
6A. Pre-Purchase Inspections (PPI)
6A.1 Scope: A PPI is a non-invasive visual and functional assessment of a vehicle’s apparent condition at the time of inspection. No dismantling, removal of trims or components is performed unless agreed in writing.
6A.2 No guarantee or warranty: A PPI report is only valid at the time of the inspection and is not a guarantee, warranty, MOT or statement of roadworthiness, nor a prediction of future performance. Hidden or developing faults may not be reasonably detectable.
6A.3 Customer responsibilities: The Customer remains responsible for verifying the vehicle’s legal status, history and ownership, including HPI or finance checks, and for making their own purchase decision.
6A.4 Test-drive limitations: Road tests are carried out only where the vehicle is currently taxed and MOT-certified. MPS holds motor-trade insurance to drive customer vehicles, but does not carry trade plates and will not drive any untaxed, SORN or MOT-expired vehicle. If a road test cannot lawfully take place, the inspection will be limited to static or off-road checks; transport to the MPS Hub for non-road testing can be arranged under Clause 9.
6A.5 Limit of liability: MPS maintains appropriate insurance; however, MPS’s total liability for any PPI shall not exceed the inspection fee paid. MPS is not liable for loss of use, loss of bargain, diminution in value or consequential loss.
6A.6 No third-party reliance: The PPI report is prepared solely for the commissioning Customer and may not be relied upon by any third party without written consent.
6A.7 Follow-up checks: Any further investigative or invasive work requested after a PPI will be quoted and charged separately under Clauses 1.3 and 6.3–6.4 (subject to stripping and inspection).
- Warranty and Limitation of Liability
7.1 MPS’s liability for faulty workmanship or defective parts is limited to rectification or replacement at its discretion.
7.2 Warranty work must be carried out by MPS; third-party repairs will not be reimbursed.
7.3 No liability is accepted for indirect or consequential losses.
7.4 No guarantee is given that digital service records (for example, entries on the Porsche Central Service System – PCSS) will be successfully updated by Porsche. MPS will submit the necessary data but Porsche controls the approval and visibility of such updates; MPS is not responsible for any delay, omission or rejection.
7.5 Customer-Supplied Parts: No warranty is provided on customer-supplied parts or any labour associated with them. The Customer is fully responsible for ensuring the parts are correct and suitable. If the parts are incorrect or unusable, the Customer will be liable for the time spent by MPS at its standard hourly rate or a £150 call-out charge, whichever is higher. Replacement parts will be supplied at the current retail price and billed in addition to labour.
7.6 Customer-Supplied Diagnosis: If MPS attends based on a diagnosis provided by the Customer and cannot proceed because it is incorrect, the Customer will be liable for any wasted time or a £150 call-out charge, whichever is higher. Any additional diagnostic or repair work required to identify and resolve the issue will be chargeable at MPS’s standard labour rate.
7.7 Seized, Fragile or Aged Components: Many vehicles serviced by MPS contain aged, corroded or fragile components (including, but not limited to, fasteners, bleed nipples, sensors and fittings). The Customer acknowledges that such components may shear, snap, seize, strip or otherwise fail during reasonable attempts to remove or adjust them, even where due care and correct techniques are used. MPS will exercise reasonable care and skill but cannot be held liable for consequential damage or costs arising from the failure of any component already weakened, seized or defective due to age, corrosion or prior work. Any additional labour, repair or replacement parts required as a result of such failure will be chargeable at MPS’s standard rates.
- Parts Warranty and Supplier Claims
8.1 All parts supplied and fitted by MPS are covered only by the warranty provided by the relevant supplier or manufacturer (typically 12 months).
8.2 MPS offers no additional warranty and is not liable for labour unless reimbursed by the supplier.
8.3 Allegedly defective parts must be returned to MPS at the Customer’s expense for supplier testing.
8.4 If the supplier rejects the claim, the Customer remains liable for labour and diagnostics.
8.5 For genuine Porsche parts, warranty claims must be processed through a Porsche Centre. If Porsche rejects a claim or charges for inspection or labour, those costs are payable by the Customer.
8.6 MPS is not liable for loss of use or delay while supplier claims are processed.
8.7 Parts alleged to be defective must be returned to MPS for inspection before replacement or refund is considered.
- Collection, Delivery & Recovery
9.1 Collection and delivery assume the vehicle can be driven or winched safely.
9.2 Recovery charges:
• Local recovery (within 25 miles for SL6): £175
• Beyond 25 miles: £2.75 per loaded mile
• Non-running/winched: +£50 surcharge
• After-hours/weekend: +25 %
All recovery costs are payable in full before release of the vehicle.
9.3 Third-party collection or delivery requires written owner authorisation.
9.4 MPS will verify identity but is not liable for release without written authority.
9.5 Complimentary collection/delivery is conditional on authorised work proceeding. If no work is carried out, MPS may charge the standard collection/delivery fee.
9.6 The standard collection and delivery charge is £150 within 25 miles of MPS, or £2.50 per loaded mile beyond that distance, payable before return.
- Uncollected Vehicles, Vehicles Awaiting Customer Decision, Battery Discharge & Storage
Vehicles must be collected within 24 hours of notification of completion. Decisions on additional work or parts for cars in The Hub must be provided within 24 hours of the quote.
MPS is not responsible for natural battery discharge, tyre deflation or deterioration while uncollected.
After 2 days, storage at £25 per day may apply, plus reasonable charges for jump-starting, charging or replacement batteries. Car are stored outside when not being worked on at The Hub.
- Lien and Disposal
11.1 The Customer grants MPS a general lien over the vehicle for all sums due.
11.2 MPS may store, sell or return the vehicle to recover costs if payment is not made.
11.3 Abandoned Vehicles: If a vehicle remains uncollected and unpaid for more than 60 days after written notice, MPS may treat it as abandoned and dispose of it under the Torts (Interference with Goods) Act 1977.
- Warranties, Insurance & Risk
12.1 The Customer must maintain full insurance for the vehicle at all times.
12.2 Risk in the vehicle remains with the Customer except where loss or damage arises from MPS’s proven negligence.
12.3 MPS’s total liability for any loss or damage shall not exceed the vehicle’s trade market value or MPS’s insurance limit, whichever is lower.
12.4 MPS is not liable for loss of use, inconvenience or depreciation.
- Governing Law
This Agreement is governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the English courts.
- General
14.1 References to gender include all others; singular includes plural and vice versa.
14.2 These Terms constitute the entire agreement between MPS and the Customer.
14.3 MPS may photograph vehicles before work for quality and damage-record purposes.
14.4 Terms apply to both consumer and business customers; separate trade terms may apply where relevant.
- Data Protection
MPS processes personal data in accordance with UK GDPR for bookings, invoicing and warranty administration. Information may be shared with suppliers or manufacturers for warranty purposes.
- Force Majeure
MPS is not liable for delay or non-performance arising from circumstances beyond its control, including parts shortages, import delays, illness or industrial action.
- Environmental Waste Disposal Fee (EWD)
An EWD Fee may be applied to cover the lawful disposal and recycling of oils, fluids, filters and replaced components. It will be itemised separately on invoices.